At Topsun, we prioritize quality management by respecting customer feedback and protecting their property and reputation. At the same time, we comply with all applicable laws and regulations in domestic and international regions where we operate, uphold business ethics, and compete freely and fairly with all competitors.
Principled Business Practices
- We do not engage in business practices that exploit legal loopholes or violate business ethics.
- We view competition as an opportunity for mutual growth and respect the legitimate rights exercised by our competitors.
- We engage in fair and honest competition, never exploiting competitors' weaknesses unfairly or engaging in actions that hinder free competition.
Customer Satisfaction
- We meet customer needs and expectations by providing the best products and services, and respond promptly and accurately to legitimate customer requests.
- Quality is our highest value and must never be compromised or negotiated.
- We place quality and public safety as the top priorities in all decisions and actions.
- We strive to achieve the highest competitiveness by delivering the best quality, at the lowest cost, and with the fastest speed.
- We protect customers’ assets, intellectual property rights, and trade secrets as carefully as we protect Topsun’s own property.
Fair Transactions
- Our company provides qualified companies with the opportunity to register and participate in the selection of partners.
- The selection of partners is conducted transparently and fairly based on the quality, price, and reliability of the services and goods they provide.
- We establish clear partner evaluation criteria and focus on ensuring fairness through their strict implementation.
- All transactions must be conducted fairly on an equal footing, with sufficient prior consultation on terms and procedures.
- In dealings with partners, we prioritize the company's honor and interests and do not accept any improper money or favors.
- We do not engage in any form of unfair practices that exploit the parent company's authority or superior position.
- We support partners' various management efforts in multiple ways and do not shift Topsun’s difficulties onto them.
- We explain the purpose and spirit of the “Topsun Code of Ethics” to our partners and work together to foster a clean and transparent trading culture and maintain fair business practices.